It is however meant to help when we are unavailable or may be experiencing higher call volumes.įor premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be.
Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!īoxy will continue to learn as we go. The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)īoxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request.īoxy has uses for all residents, from early adopters to fresh new faces.įor new and more casual residents Boxy is available to help them find the support they need.įor our seasoned veterans Boxy can offer support options for some specific requests. Boxy 3000 has been re-invented and given an extra 2000!īut wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. We are learning from some design flaws and moving forward with a more advanced bot.
I would like to introduce a new member of the Linden Support team, Boxy 5000.īoxy 5000 is a virtual assistant/support bot trainee.īut wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot.
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